Rogers Communications would reportedly credit its customers for five days of service following its massive network outage across Canada last week that affected cellular and internet service for millions of Canadians.
Previously Rogers had agreed to “proactively crediting” all affected customers for just two days of lost service cellular and internet service and that this credit would be automatically applied to their accounts.
Rogers blamed the outage on a network system failure following a maintenance update in its core network.
But both the federal government and telecommunications regulator were under criticism for the outage which started Friday and lingered for many into the weekend.
Last week was the second time when the company’s wireless and cable networks went down in a similar fashion in April 2021.
Small business owners were among those hardest hit by the outage, which left them unable to process debit card payments.
A number of customers have reportedly complained to the Canadian Radio-television and Telecommunications Commission (CRTC) and some have even asked for a public inquiry.
The CRTC listed dozens of questions it wants Rogers to answer including Rogers explaining the root cause of the outage and how they plan to proactively credit customers’ accounts.
A meeting was convened of telecom CEOs, including Staffieri by François-Philippe Champagne, Industry Minister to develop a contingency plan to minimize the impact of future outages on consumers
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